Frequently Asked Questions

To activate your Microsoft product purchased from Orolong, you can use the product key provided or activate it digitally. Simply follow the on-screen instructions during the installation process to activate using your Microsoft account or a phone activation method. Detailed activation instructions are included with every order.

If you encounter issues activating your Microsoft product, try the following troubleshooting steps: check your internet connection, ensure the product key was entered correctly, or use phone activation if online activation fails. If the issue persists, contact our Orolong support team and we'll assist you promptly.

Yes, Microsoft generally allows you to transfer eligible licenses to another computer. You will need to deactivate the product on the old device first. Please follow Microsoft's license transfer guidelines to avoid any activation issues. If you're unsure, our support team is happy to guide you through the process.

Orolong offers several types of Microsoft product keys, including retail and volume licenses. Retail keys are intended for personal or business use and can be transferred between devices, while volume keys are designed for organizations managing multiple licenses. All our keys are 100% genuine and sourced from authorized channels.

All Orolong orders are delivered instantly via email within seconds of purchase confirmation. Please check your inbox and spam folder for your license key and step-by-step activation instructions. If you do not receive your order within a few minutes, contact our support team right away.

Absolutely. All product keys sold at Orolong are 100% genuine and legal. We source our licenses from authorized distributors and ensure full authenticity and compliance with Microsoft's licensing terms. You can buy from us with complete confidence.

Microsoft Office is a one-time purchase software package, while Microsoft 365 is a subscription-based service. Microsoft 365 provides the latest versions of Office apps, cloud storage via OneDrive, and additional benefits including regular updates and access to new features. Orolong offers both options to suit your needs.

Yes, once you have installed Microsoft Office, you can use the core applications offline. However, some features such as cloud storage, real-time collaboration, and syncing across devices require an active internet connection.

If you've lost your product key, check your email inbox for the original delivery message from Orolong. You can also log into your Orolong account to retrieve your order details at any time. If you need further assistance, do not hesitate to contact our support team.

Orolong offers a satisfaction guarantee. If you experience any issues with your purchase, please contact us as soon as possible and our team will work to resolve the problem. Please review our full refund policy on our website for complete terms and conditions.

Yes! Our dedicated Orolong support team is available to help you with any installation, activation, or technical issues. Contact us via email or through our contact form, and we will get back to you as quickly as possible.