Last Updated: August 14, 2026

At Orolong LLC, we want you to be 100% satisfied with your purchase. Because we sell digital software licenses that are delivered electronically, we have established a clear and fair refund policy. Refunds are issued for the reasons described below.

30-Day Money-Back Guarantee

We offer a full refund within 30 days of your date of purchase. If you are not satisfied with your purchase for any reason, you may request a refund within this period, subject to the conditions set out below. We’d love to know what went wrong and how we can improve, so please include the reason for your request when you contact us.

Right to Cancel

You have the right to cancel your purchase within 30 days of the date of purchase.

For unused digital license keys, cancellation is available provided the license key has not been revealed, accessed, or activated. Once a license key has been revealed or activated, the digital product is considered delivered and consumed, and the change-of-mind right to cancel no longer applies — however, you remain fully protected under the Non-Delivery, Major Defects, and Product Not as Described sections below.

To exercise your right to cancel, inform us of your decision by a clear statement (for example, an email) before the cancellation period expires:

Orolong LLC :

  • Address: 198 Wyoming St, Wilkes Barre, PA 18705, USA
  • Phone: +1 570 531-2665

To meet the cancellation deadline, it is sufficient to send your communication before the cancellation period has expired.

Effects of Cancellation

If you cancel, we will reimburse all payments received from you without undue delay, and in any event not later than 30 days from the day we are informed of your decision. We will make the reimbursement using the same means of payment you used for the original transaction. You will not incur any fees as a result of the reimbursement.

Non-Delivery

If you did not receive your license key by email after placing your order, please first check your spam or junk folder. If the key is not there, contact us at support@orolong.shop within 7 days of your order date, and we will resend it or issue a full refund. Claims for non-delivery submitted after 7 days may not be eligible, as the product will be considered received and downloaded.

Major Defects

All products are verified before being listed for sale. However, if you encounter a defect that prevents the software from functioning as described, please notify us in writing within 30 days of purchase. We will make every effort to resolve the issue within 48 hours. If we are unable to do so, you will be entitled to either a full refund or a replacement product of equal or similar value — your choice.

Product Not as Described

If the product you received is materially different from what was described on the product page, please contact us within 30 days of purchase with clear written evidence of the discrepancy. Our team will review your case and issue a refund or replacement as appropriate. Complaints based merely on false expectations or on incompatibility with a specific setup that was not listed in the product requirements are not honored.

How Refunds Are Processed

Approved refunds are issued using the same payment method used for the original transaction. We process refunds promptly upon approval. Please allow up to 7 business days for the refund to appear in your account, depending on your financial institution or payment provider. You will not be charged any fees as a result of a refund issued by Orolong LLC.

How to Request a Refund

To request a refund, contact us at support@orolong.shop with:

  • Your order number or confirmation email
  • The reason for your refund request
  • Any relevant screenshots or documentation (for defect or misdescription claims)

Our support team will get back to you as quickly as possible and guide you through the process.

Contact Us

Orolong LLC

  • Address: 198 Wyoming St, Wilkes Barre, PA 18705, USA
  • Phone: +1 570 531-2665
  • Email: support@orolong.shop

Business Hours: Mon – Fri: 9:00 AM – 6:00 PM ET Saturday: 9:00 AM – 4:00 PM ET Sunday: Closed